Terms & Conditions






In compliance with the current legislation, users are informed that the ownership of this domain belongs to:


Responsible for the treatment: RI HOUSE BARCELONA S.L.

CIF: B42820381

Registered Office: Calle Josep Bertrand 3, 08021 Barcelona (Spain)

Telephone: 934031043

Commercial Registry: Volume 47669 Folio 159 Page 558857 Inscription 1

Registration date: 02/16/2021

Email of the Data Protection Officer: press@rihouse.shop


The access to the Website and its respective use, attributes the condition of user of the Website (hereinafter, the “User”) and implies the acceptance of all the conditions included in this Legal Notice as well as its modifications.


RI HOUSE BARCELONA S.L. (hereinafter, “RI HOUSE” or “The Company”) reserves the right to make, at any time and without the need for prior notice, updates and modifications of the information contained in the configuration and presentation of this website and the conditions of access.


Therefore, the User must always read this Legal Notice each time they access the Website, since it may be modified as well as its conditions of use contained in this Legal Notice. In any case, the mere fact of using and browsing the Website will always imply the acceptance as a User without any kind of reservations of each one of the present general conditions of access and use.




All the Contents on the Web such as texts, photographs, graphics, videos, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes are property of The Company, which has, when appropriate, the right of use and exploitation, and in this sense, they become works protected by the current applicable legislation  on intellectual and industrial property, national and international, so that none of the exploitation rights recognized by current regulations on intellectual property over them can be understood to be assigned to the User.


Therefore, in accordance with the legislation on intellectual property and the provisions in force at all times, the total or partial exploitation of any of the content that appears on the website, as well as copying, reproduction, adaptation, modification or transformation the contents of the website, in that case, the distribution and public communication, including the method of making them available, of all or part of the contents, for commercial purposes, in any support and by any technical medium, without the express and written authorization of The Company, is strictly prohibited.


The trademarks, trade names or distinctive signs are owned by The Company, without being understood that the access to the Website attributes any right over the aforementioned trademarks, trade names and/or distinctive signs.


Therefore, the simple access by the User to the Website implies their commitment to respect the intellectual and industrial property rights owned by The Company.




Among the content on the website, links to other websites managed by third parties could be also included, in order to facilitate the User’s access to interchangeable information over the Internet.


The Company is not responsible for the existence of links between third parties and other third-party websites, and the links that could be provided through the Website have informational purposes for the User of this, but in no case would they place The Company in a position of guarantor and / or offering the services and / or information that may be offered to third parties through the links and, therefore, The Company is not responsible for damages caused by illegality, quality, outdated, unavailability, error and uselessness of the contents and/or services of the sites nor for any other damage.


Therefore, The Company exempts itself from any responsibility for the services and / or information provided on other web pages linked to this website. The User is warned that, in the event that he / she considers that there is a Site that links to illegal or inappropriate content, he / she may communicate it to The Company by email.


Finally, the introduction of hyperlinks for advertising or commercial or association purposes to web pages outside the Company that allow access to the Company’s website without express consent and / or authorization is prohibited. In the case of being authorised by The Company, the conditions for introducing links from its pages to the Company’s Website will be established.



4.1 General


The User acknowledges and accepts that the access and  the use of the Website are free and voluntary, and are carried out under their sole responsibility.


Therefore, the User is forced to use the Web correctly and lawfully, in accordance with the Law, this Legal Notice and good faith and public order, refraining from using the Web in any way that may prevent, damage or deteriorate the normal operation, goods, rights and interests of The Company, its suppliers, the rest of users or, in general terms, any third party, or that in any other way overload, damage or disable networks, servers and others computer equipment (hardware) or computer products and applications (software) of The Company or third parties, for which the User will communicate to The Company or to third parties for any damages that may be caused as a result of the breach of said obligations.


During the use of the Website, the following actions, which may be modified, will also be prohibited, by a way of example but without limitation:


-The use of computer viruses or any file or program designed to interrupt, damage, or limit the operation of the Web, any of the Company’s services or networks, any software, hardware or telecommunications equipment, or damage or obtain unauthorized access to

data or other information of The Company or of any third party.

-Impersonate identities, interfere or interrupt the service, servers or networks connected to the services or breach any of the requirements or regulations of networks connected to the services.

-Using false identities and supplanting the identity of others during the use of the Web or any of its services, as well as the use of passwords or access codes of third parties or in any other way.

-Falsify or alter any information of The Company.

-Introduce, store or spread, on the Web, any information contrary to the law, norms, customs and public order, as well as any material that may be defamatory, libelous, obscene, threatening, xenophobic, inciting violence, to discrimination based on race, sex, ideology or religion, or that in any way violates morality, public order, fundamental rights, public freedoms, honor, privacy or the image of third parties and, in general , current regulations.

-The User will not use the Website to carry out acts that support, incite or promote illegal or criminal acts.

-Perform advertising or commercial exploitation activities through the Web and use the content and information to send advertising or send messages for any other commercial purpose, or collect or store personal data of third parties.

-Collaborate with a third party to carry out any of the behaviors described.


4.2 Regarding to the contents and intellectual and industrial properties, apart from those stated in the corresponding section, the following:


-Not reproduce in any way, not even through a hyperlink, the Company’s website or any of its contents, unless you have a written authorization from The Company.

-Do not alter, reprogram, modify, adapt or translate the source code of the Web.

-Any partial or total reproduction of the source code of the Web in any medium will be considered an unauthorized copy.

-It will also be prohibited to reproduce or copy, for a private use, the contents that can be considered as software or database in accordance with current legislation on intellectual property, as well as its public communication or making it available to third parties.

-Do not introduce, store or disseminate through the Web any content that infringes intellectual property rights, industrial or business secrets of third parties and, in general terms, any content which does not hold, in accordance with the law, the right to make it available to third parties.

-Not collaborate with a third party to carry out any of the behaviors described. 




In no case will The Company be responsible for the circumstances listed below, by way of example and not limitation, nor for any damages that may arise related to it.


The Company does not assume any responsibility for the delay, deletion, erroneous delivery or failure to save User communications or personal settings.


The Company is not responsible for the decisions made based on the information provided on the Website, nor for the damages caused to the User or third parties due to actions based on the information obtained on the Website.


The Company reserves the right to refuse to provide the service to anyone for any reason and/or to interrupt the service in its whole or partially at any time, with or without notice.


The use of the Website is subject to all applicable regulations and the User will be solely responsible for the content of their communications through the Website.


The access to the Website does not imply an obligation on the part of The Company to control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs.


The Company is not responsible for any damage caused to the computer equipment of Users or third parties during the provision of the Website service.


The Company does not grant any guarantee nor is it responsible, in any case, for damages of any nature that may arise from accessing or using the contents or the Website.


The Company will not be responsible either for:


-The possible security errors that could be produced by using computers infected by computer viruses.

-The use by third parties of elements of the property of The Company that confuse their personality.

-Infringements of industrial and intellectual property rights by third parties.

-The breaches of third parties that may affect users of the Company’s website.

-The lack of operation of the Web, or any of its services, for reasons beyond the control of The Company.

-The consequences derived from the malfunction of the browser or from the use of non-updated versions of it.

-The existence of viruses, malicious or harmful programs in the contents.

– The illicit, negligent, fraudulent use, contrary to the terms of this Legal Notice, or to good faith and public order, of the Website or its contents, by Users.

-Damages or losses of any kind caused to the User that are due to failures or disconnections in the telecommunications networks, computer failures or other electronic systems that produce the suspension, cancellation or interruption of the service of the Website, during the provision of it.

-In reference to the content and services linked through the Website, we refer to the provisions of section 3 of this Legal Notice regarding Hyperlinks and / or Links.




For any suggestion, query, complaint or claim, the User can contact The Company through the current communication channels:


Responsible for the treatment: RI HOUSE BARCELONA S.L.

Registered Office: Calle Josep Bertrand 3, 08021 Barcelona (Spain)

Telephone: 934031043

Email: info@rihouse.shop


The aforementioned communication channels will also be valid so that any User who has knowledge that the linked Sites refer to pages whose contents or services are illegal, harmful, degrading, violent or contrary to morality can contact The Company and communicate it to them.


On the other hand, the receipt by the Company of any communication will not imply, according to the provisions of Law 34/2002, effective knowledge of the activities and/or contents indicated by the User as communicators.




This Legal Notice is governed in each and every one of its extremes by the national legislation in force at all times for the resolution of any controversy in relation to this Legal Notice or the relationship between them.


In the event that any conflict or discrepancy arises in the interpretation or application of the present legal conditions, the courts, companies or tribunals will be provided by the applicable legal regulations in matters of competent jurisdiction, but in the event that the User is domiciled outside of Spain, both parties expressly waive any other jurisdiction that may correspond to them, in the Courts and Tribunals of Barcelona.




The following terms and conditions (hereinafter, the “Conditions”) apply to the use of this website and describe the legal responsibilities between RI HOUSE (hereinafter, the “Seller”) and you (hereinafter, the “Client” ). By placing an order in our online store https://rihouse.shop, you confirm that you have read, understood and accepted these general conditions of use. These conditions of purchase have been exposed in due time, in accordance with current legislation.


In order to place an order through the Website, the Customer must be of legal age (18 years or over) and must be the final customer. Minors are expressly excluded.


The delivery time varies depending on the brand and the product, and is indicated inside each of the products. When working with products from different brands, RI HOUSE cannot be held responsible for delays caused by transport companies or complications in production. However, RI HOUSE will promptly inform you of possible delays. There is also the possibility of variations in the delivery days during the summer season or the temporary rest of the factories typical of holidays.


  1. Scope of the Offer


The products offered are distributed throughout Europe, with the exception of countries that do not appear in the selection list in the shopping cart.


  1. Information and data


rihouse.shop reserves the right to modify the contents, products or services marketed from the website, as well as the commercial discounts presented at any time.


rihouse.shop makes every effort within its means to offer the information contained in the website correctly and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of rihouse.shop, it will be corrected immediately. If there is a typographical error in any of the prices shown and a Client has made a purchase decision based on said error, rihouse.shop will notify the Client of said error and the Client will have the right to cancel their purchase at no cost on their part.


rihouse.shop is not responsible, directly or indirectly, for any of the information, content, statements and expressions contained in the products marketed by rihouse.shop. This responsibility rests at all times with the manufacturers, producers or distributors of said products. The Client understands that rihouse.shop is a mere intermediary between him and said manufacturer or distributor.


  1. Purchase guarantees


Each product is accompanied by the following information:


-Article name.


-Pictures of the article.


– Description of the article.




-Delivery time


-Price (with VAT included)


-Personalization of the product (color, measurements, etc.)


rihouse.shop has made an effort to show the colors of the products and finishes as close to reality as possible. However, the color of the products that appear on the screen may be subject to variations depending on the quality of the computer monitor. In this sense, rihouse.shop cannot guarantee that the colors that appear on your monitor will be true to life.


Special offers, promotions or discounts will be valid until the date indicated or until the end of stocks. As a general rule, discounts will not be cumulative with those of other promotions unless otherwise indicated.


  1. Purchase process


Being interested in a piece offered on the website, the customer can buy it by following the steps described below. If you have any questions you can always contact us at hello@rihouse.shop.


-The items to be purchased must be selected and added to the shopping cart by clicking on the “Add to cart” button.


-The shopping cart will contain the selected item, your name, photograph, unit price, quantity and price (taxes included, not including shipping costs). In the shopping cart, the Customer must indicate where the product is to be sent. Shipping costs will depend on the place selected for delivery.


-The order form will request the customer’s personal and billing data, as well as the delivery data and the payment method. These data will be incorporated into our database in order to process the order and facilitate new purchases at rihouse.shop.


-Once the purchase order has been completed, and before the order is sent, a summary will be presented identifying the item (s) purchased, its total price (transport and taxes included) and the shipping information. The order must be confirmed by clicking on the “Buy” button, which will be enabled once the general conditions of sale have been accepted.


-Purchases will be paid by credit or debit card or through PayPal. Other payment options will not be admitted. For payments by credit or debit card, the charge will be made online, that is, in real time, through the secure payment gateway once it has been verified that the data provided is correct.


-Confirmed the transaction, an email message will be sent, with a description of the order and the personal data that have been communicated. Failure to receive this message may be due to some transitory communication problem on the network or to a typing error in the e-mail address communicated. In both cases, it is advisable to contact hello@rihouse.shop


  1. Refusal to process an order


We reserve the right to withdraw any product from this website at any time and / or to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that require us to refuse to process an order after having sent the order confirmation.


We will not be liable to you or to any third party for removing any product from this website, regardless of whether said product has been sold or not, removing or modifying any material or content on the website.


  1. Prices, currency and taxes


The prices on this website are always shown in Euros.


The prices of the Products offered are those that appear on the website at all times. Said prices may change. The price includes VAT. Shipping costs are calculated in the cart just before finalizing the purchase. The power to modify the price of the Products corresponds exclusively to the Seller.


  1. Delivery of the products.


The maximum delivery period begins to count from the confirmation email, this period being indicative and in no case mandatory for the Seller.


Once the products have been delivered, the risks on them will be the exclusive responsibility of the client.


  1. Forms of shipment and delivery of the product


All shipments are delivered at street level. The estimated delivery time is that indicated at the time of purchasing the product. To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to fill in the corresponding form by also filling in the box relating to the contact telephone number. In the case of requiring a service to upload the products to your home or assembly of the same, you must notify it to hello@rihouse.shop since it is a service that will be charged separately.


The Client assumes the risks of deterioration, impairment, damage and loss of the products from the moment the products have been made available to him in accordance with this clause. In the event that the products show damage due to transport, the customer must indicate the anomalies on the carrier’s delivery note. In this case, rihouse.shop will replace the defective products in the shortest possible time. The lack of comments from the customer at the time of delivery is equivalent to their full compliance with the products received.


  1. Payment methods


The confidential data of the payment are transmitted directly and in an encrypted form (SSL) to the corresponding financial institution or managed directly in the secure PayPal portal.



Card payment


You can make the payment directly on the web. In the last step of the purchase process, you will be redirected to a secure domain provided by the Sabadell bank where you must enter your card number and its expiration date to complete the payment safely. Once the card payment is finished, we will confirm it on our page.


  1. Guarantees


The Seller guarantees that the Products will be delivered under the conditions described on the website, and that the Customer accepts, being free of manufacturing faults or defects.





In general, unless expressly provided in other terms, all products are guaranteed for manufacturing defects for a period of two years in accordance with the Law. To demand the guarantee, the presentation of the purchase invoice is required, which will be included in shipping your order. The warranty does not cover displacements, or defects caused by bumps, scratches, improper use or normal wear and tear of materials.





The guarantee for home furnishings and upholstered furniture (sofas and armchairs) for a period of two years will be invalidated for damages caused by transport, accidents, improper use and other damages not due to the normal use of the product by the customer after putting it into service. disposition of your order. This warranty only covers transport damage caused before the product is made available.


The Seller has adopted the appropriate security measures for the sale of its products through its website. However, the Seller is not responsible for possible intentional attacks through technologically harmful material, which may affect the Client’s computer or computer equipment.


  1. Right of withdrawal and returns.


rihouse.shop does not guarantee to its Clients the availability or delivery time of the products offered from the website.


rihouse.shop guarantees its customers the possibility of canceling their order at any time and at no cost as long as the cancellation is communicated before the order has been prepared and made available to the carrier for shipment, except for items ordered under charge.


IMPORTANT: By exception, the right of withdrawal will not apply in the following cases: In the case of products such as sofas, armchairs and other furniture that have been expressly made at the customer’s request (choice of upholstery, size, color … ) and when they are requested on request.


Our suppliers manufacture each order especially for you, following the specifications of fabrics and colors that you have indicated, so those personalized items that have been made by express order of the client are out of the right of withdrawal.


Returns of those products that show breakages due to transport causes will be accepted, for this the Customer will have to make it appear on the carrier’s own checkbook at the time of receipt, if they notice that the item could be damaged (glass) or the packaging was deteriorated.


In the event of the return of defective products, the return costs will be borne by the supplier, who proceeds to provide the customer, to the extent of their possibilities, with the same product or the return of the cost paid by the same always using the system of reverse logistics provided by the seller.


If a product other than the one requested by the Client was delivered by error by rihouse.shop, it will be withdrawn and the correct product will be delivered without any additional charge to the Client. For any incident related to the return of items from our ONLINE store, you can contact via email: hello@rihouse.shop or by phone +34 934 03 10 43 (Monday to Thursday from 9 a.m. to 7 p.m. and Friday from 9 a.m. to 15h).


  1. Obligations of the client


The Rihouse.shop Customer undertakes at all times to provide accurate information about the data requested in the user registration or order forms, and to keep them updated at all times.


The Client accepts the present general conditions included in the present contract.


Applicable regulations require that part of the information or communications we send you be in writing. By using this website, the Customer accepts that most of the communications with rihouse.shop are electronic. For contractual purposes, the Client agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that we send him electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.


rihouse.shop will provide the Customer with an identifier and a password (as the case may be, chosen by the Customer). The Client undertakes to keep their personal access codes confidential and with the utmost diligence.


  1. Events beyond our control


We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control (“Force Majeure”).


The “Causes of Force Majeure” will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include in particular (without limitation) the following:


-Strikes, lockouts or other industrial action.


– Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparations for war.


– Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.


-Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.


-Inability to use public or private telecommunication systems.


-Acts, decrees, legislation, regulations or restrictions of other governments.


-Strike, failures or accidents of maritime or river transport, postal or any other type of transport.


It will be understood that our obligation to comply under any Contract will be suspended during the period in which the “Force Majeure” continues, and we will have an extension in the term to fulfill our obligation for the duration of such period. We will use all reasonable means to end the Force Majeure Event or to find a solution by which we can fulfill our obligations under the Contract despite the Force Majeure Event.


  1. Conservation and archiving of transactions


The archiving of the transactions carried out is carried out on a reliable and durable support on the rihouse.shop server


  1. Availability


At rihouse.shop you can make purchases 24 hours a day, 7 days a week, all year round, as long as the technical means allow it. It is thus exonerated from any responsibility for possible damages caused as a result of the lack of availability of the online store. In these cases, rihouse.shop will use its best efforts to give 24 hours notice of the interruption. rihouse.shop will not be responsible for the interruption, suspension or termination of the online store service.